Qualified Home Care Staff

When attempting to find home care for a loved one, many families can become overwhelmed by the sudden illness or loss of independence of a loved one. Reflection Home Care can help families through this process, because we take into consideration many important details that families may overlook at such a stressful time.

Our experienced staff includes Certified Nurse's Aides (CNAs), home health aides, companions, and live-in personal care attendants who are English-speaking, well groomed, and professional. They are available when you need them: daily, weekly, full-time, part-time, 24 hours a day, 7 days a week for any and all senior, child, post-surgery adult or even newborn care.

As each care giving situation is unique, not only the competence but the personality of each caregiver needs to be matched with each client. If at any time a client feels uncomfortable with their caregiver, we will happily make a change, because our clients' needs always come first.

Professional Standards & Qualifications

Because Reflection Home Care is dedicated to the highest standards, we are very selective in choosing our home care professionals. Every person who works for us meets the highest standards. We thoroughly screen everyone who works with us, by conducting comprehensive background checks, drug screens and financial stability/credit checks. Reflection Home Caregivers are bonded and have workers' compensation coverage.

In addition, we ensure that:

• All Reflection Home Care team members who are required by state law or regulation to hold a license or certificate must hold a license/certificate valid in the state of employment.  We verify all licenses and certificates to determine that they are valid and are in good standing.
• Reference checks are performed for the last 2 years of employment. References will be completed before candidate is assigned.
• Yearly physical examination, including negative Tuberculosis screening, is required and documented prior to hire. Reflection Home Care complies with all state health screening requirements.
• Blood borne pathogens training is given to all employees during orientation and as stated by OSHA guidelines.
• Rigorous attendance standards enforced through team member point system.
• Zero tolerance for caregiver’s no-call/no-shows.
• Attendance policy, policy & procedures and job description on file.
• Professional attire / color photo ID badge.
• Reflection Home Care is Bonded and Insured

Reflection Home Care employees are given in-office orientation regarding Reflection Home Care policies and procedures, as well as an orientation session prior to beginning employment at a client facility. In-office orientation includes, but is not limited to:

• Lifting and Wheelchair Safety
• HIPAA Training
• Blood borne Pathogen Training
• Time slip and payroll procedures
• Benefits procedures
• EEOC policy
• Sexual Harassment Zero Tolerance policy
• Procedures to follow when injured on the job
• Satisfactory completion of Skills Test
• Inter-personal communications
• Elder Abuse Training

Reflection Home Care conducts an Employee Performance Review that includes client input, at the following intervals:

• One week after placement at a client site
• Once every quarter thereafter
• At the end of each assignment